Return Policy
Preferred Partner: 
Returns - A Return Authorization is required for all returns
License on Line (appears on your credit card as "License on Line") wants you to be completely satisfied with your purchase. If for any reason you are not entirely pleased, simply return the item. Product purchased from OptimumStore.com are eligible for return privilege within 14 days of receipt date, in the original manufacturer's carton with packaging, including all accessories, parts, cables, manuals, literature and paperwork. Certain products are only eligible for return if they are defective or damaged. These products are:
- HP computers, monitors and printers
- ALL televisions (Samsung and Panasonic)
Warranty
Please contact the manufacturer to receive a no charge warranty service at the 800 # or the Web site listed in your owner's manual.
Please e-mail License on Line customer service at NAEreturns@synnex.com to request a Return Authorization for any product other than those listed above.
Defective Return
After obtaining a Return Authorization Number, please repack and return the defective item as received in its original manufacturer's carton with packaging, in like-new condition, containing all accessories, parts, cables, manuals, literature and paperwork. We recommend using a shipping method with tracking.
Any units missing accessories/parts/cables/manuals/literature will be subject to our inspection and will be assessed a charge for items not returned.
Damaged Return
Please have damaged item(s) ready for carrier inspection.
- For Fed Ex or UPS, item will be inspected and picked up within five to seven business days. Please ask the driver for a receipt and retain for your records.
- For truck shipments, depending on where the item is shipped, please allow one to 10 business days for inspection and pickup. Please ask the driver for a receipt and retain for your records.
License on Line accepts all defective and carrier damaged returns for full credit, including freight charges, except there will be an assessment for any missing accessories, parts, cables, manuals, literature and paperwork.
If you are returning the item for any other reason, credit will be issued less freight charges.
Credits to your credit card will be applied upon receiving and our inspection of the item but may not appear on your statement for one to two billing cycles. Please note that credit will be issued by License on Line.
Please see the owner's manual for manufacturer warranty information.